Frequently Asked Questions (FAQ) – Mobiyantra
Find answers to common questions about gift cards, orders, payments, delivery, and security on Mobiyantra.
If you still need help, our support team is always available.
🎁 Gift Cards – General
❓ What is a gift card?
🎟️ A gift card is a digital voucher that can be redeemed for products or services from a specific brand.
❓ How can I buy a gift card?
🛒 To buy a gift card:
- Select your preferred brand
- Choose the amount
- Complete the payment
- Receive the gift card instantly
❓ Are gift cards digital or physical?
💳 All gift cards available on Mobiyantra are 100% digital.
📦 No physical cards are shipped.
📩 Delivery & Orders
❓ How are gift cards delivered?
📧 Gift cards are delivered via Email
👤 They are also available in the My Orders section of your account.
❓ How long does gift card delivery take?
⚡ Most gift cards are delivered instantly after successful payment.
⏳ In rare cases, delivery may take up to 24 hours due to technical or verification reasons.
❓ Payment was successful but I did not receive my gift card. What should I do?
🔍 Please check your Spam/Junk folder and the My Orders section.
📩 If the gift card is not received within 24 hours, contact customer support with your order ID.
❓ What if I entered the wrong email ID or mobile number?
⚠️ Providing incorrect contact details may result in non-delivery.
📌 In such cases, the responsibility lies with the customer.
💳 Payments & Refunds
❓ What payment methods are accepted?
💳 We accept:
- Debit Cards
- Credit Cards
- UPI
- Net Banking
- Digital Wallets
🔐 All payments are processed through secure payment gateways.
❓ Can a gift card be cancelled or refunded?
❌ Once a digital gift card is delivered, cancellation or refund is not allowed.
✅ Refunds are applicable only for failed or duplicate payments.
❓ Will I get a refund for an expired gift card?
🚫 No. Expired gift cards are non-refundable.
🏷️ Redemption & Usage
❓ How do I redeem my gift card?
🧾 Each gift card comes with brand-specific redemption instructions.
Visit the brand’s website or app and enter the gift card code.
❓ Can a gift card be partially redeemed?
➗ Partial redemption depends on the brand’s policy.
Some brands allow partial use, while others require full usage at once.
❓ Do gift cards have an expiry date?
📅 Yes. Every gift card has a validity / expiry date, mentioned in the gift card details.
❓ Can the same gift card be used multiple times?
🔁 If partial redemption is allowed, the card can be used until the balance is exhausted.
Otherwise, it is single-use only.
❓ Can gift cards be transferred or converted into cash?
🚫 No. Gift cards:
- Cannot be converted into cash
- Cannot be transferred or resold
❓ Can I gift a gift card to someone else?
🎁 Yes! You can send a gift card directly to another person’s email ID or mobile number.
❓ What happens if a gift card is lost?
🔐 Keeping gift card details secure is the customer’s responsibility.
Mobiyantra is not responsible for loss, theft, or misuse after delivery.
🏢 Corporate & Bulk Orders
❓ How can I buy bulk or corporate gift cards?
🏢 For corporate gifting or bulk purchases, please contact our support team.
We offer special pricing and dedicated assistance.
🔐 Security & Support
❓ Is the website safe and secure?
🔒 Yes. Mobiyantra uses secure technology and trusted payment gateways.
🚫 Payment details are never stored on our website.
❓ How can I contact customer support?
📧 Email: admin@mobiyantra.com
📞 Phone: +91 70747 11023
🕑 Response Time: 24–48 working hours
Address
Silver Wings, F28/02 L-2A, Wave One, Sector 18, Noida,
Gautam Buddha Nagar, Uttar Pradesh, India, 201301
Email - admin@mobiyantra.com
Phone No. +91 70747 11023